It could take days or even weeks for a staff member to react to it.Īnd remember, your FedEx tracking number will not work as the item has yet to be scanned by the FedEx system. There is also the chance that the item is ignored and ends up tucked away on a shelf someplace. More often than not, the post office will call FedEx to the item up, but clearly, this is an added step and will delay the delivery. It is up to the individual post office to act as they see fit. We remain committed to working with customers to ensure they have safe and secure mail receptacles.As we have mentioned, what happens to the package can and will vary. We apologize to our customers for any inconvenience that may have been experienced and appreciate their patience as we work to successfully resolve this matter. Local postal officials are aware and have taken the appropriate steps to address the situation.
In some instances, the timeframe for completion of repairs or replacement can depend on the current supply of new boxes. In these cases, access was either temporarily restricted or the box was temporarily removed, for the safety of our customers.
The boxes in question may have sustained damages, and as a result, mail could not be securely deposited. Any time we are made aware of damage to our blue collection boxes, we take immediate steps to make repairs or provide a replacement box as quickly as possible. A spokesperson tells the Verify team, “The Postal Service takes the security of the mail very seriously, including for any receptacle into which customers deposit mail, such as a collection box.
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